Help centre
Your observatory guide
Use these guides together with the support page and responsible-play tools.
Coins and play
Nothing. Gold Coins are a score, not a currency. They have no cash value, they cannot be bought, sold, transferred or redeemed for anything, and there is no way to take value off Mata House.
Use the daily coin drop, free daily wheel, missions, level awards, referrals and Garden Relay. Every option is free.
No. There is nowhere on Mata House to spend money — no store, no coin packs, no payment form. If a page asks you for card details, it is not us.
No. Coins are non-transferable, and accounts found sharing balances are closed.
Nothing bad. Claim the daily drop, spin the wheel, or wait for the quests to reset overnight — the balance refills for free.
Fairness and games
Before you bet we publish the SHA-256 hash of the server seed used for your rounds. When you rotate your seeds we reveal the seed itself, so you can recompute every round it produced and confirm nothing changed after you clicked.
No. Every player uses the same published rules for a game. There is no per-account tuning of outcomes.
Account and safety
Self-exclusion is on the responsible play page, from 24 hours up to permanent. It takes effect immediately and cannot be lifted early — not by you, not by us.
Password recovery by email is not available in this release. Keep your password in a trusted password manager and use the account security page while signed in to change it.
No. One account per person, household and device. Duplicates are closed.
